Terms & Conditions
How to make a booking
By Telephone
Ring 015242 41330 and our friendly staff will be pleased to reserve the holiday of your choice. The deposit and Insurance can be paid by credit card – MasterCard/Visa/Delta/Maestro or a cheque can be sent within 7 days of booking. The confirmation of your booking will be posted to you.
In person at our booking office
Ingleton Industrial Estate, New Road, Ingleton, Via Carnforth, Lancs, LA6 3NU.
The deposit and Insurance must be paid when booking and the confirmation of your booking will be given to you. Payments can be made by cash or cheque made payable to BIBBY’S OF INGLETON LTD or you can pay by MasterCard / Visa / Delta & Maestro.
The deposit is non-refundable
The final payment should be paid by the date stated on your booking confirmation form, if the balance is not paid on time we reserve the right to cancel your holiday and retain your deposit.
A REMINDER WILL ONLY BE SENT IF THE BALANCE IS NOT PAID BY THE DUE DATE. The cost of your holiday is not guaranteed against any increase resulting from government action, including an increase in VAT, additional bonding, devaluation of the pound sterling or increased fuel charges.
If you change your booking
If, after a confirmation of booking has been issued, you wish to change your holiday to another destination we will do our utmost to make the changes and you will be asked to pay an administration charge of £15.00 per booking, and any further costs we incur in making this alteration. (except for Jersey which is £25.00 or it could count as a cancellation, we would have to check with our agents, Modern Holidays). Holidays operated by Collette Worldwide, Success Tours and Modern Holidays will refer to their booking conditions. You should be aware that these costs could increase the closer to the departure date that changes are made, in particular once your balance becomes due. Please note, if you want to transfer to a different holiday you must cancel & transfer at the same time, you cannot cancel your booking and transfer the deposit at a later date. It is not possible to transfer any holidays to the following year or to subsequent brochures. If you wish to make a significant alteration after you have paid the balance (eg; change of departure date or destination) this will be treated as a cancellation and will be subject to our cancellation charges.
Changes by us
Sometimes it may be necessary at short notice to make changes to an itinerary or a hotel etc. If a hotel change is involved we will endeavour to offer you a similar standard hotel and keep you informed of any changes. Occasionally we may be forced to alter timings, routes, itineraries or hotels, if this is necessary than an inconvenience will be kept to a minimum.
Cancellation by you
If you cancel your holiday IT MUST BE CONFIRMED TO US IN WRITING. Your cancellation will take effect from the date when we receive your written confirmation of your cancellation. A reduction in room occupancy may increase the charges for any remaining passengers by the application of supplements for low occupancy of rooms.
CANCELLATION BY THE CLIENT
If the client cancels more than 56 days prior to departure:
THE DEPOSIT IS FORFEITED
And the following scale of charges appy:
56/43 days = 25% cancellation charge
42/29 days = 35% cancellation charge
28/15 days = 50% cancellation charge
14/07 days = 65% cancellation charge
Under 7 days = 100% cancellation charge
Punctuality
Passengers are asked to be punctual at all times when on a Bibby’s holiday. Times will be given by your tour driver and he will only be permitted 15 minutes waiting time.
Cancellation by us
It is necessary for there to be a minimum number of passengers in order to operate a tour. In certain circumstances therefore, we may have to cancel your holiday. If this should occur we will return to you all money you have paid to us, or we will offer you a suitable alternative with a small discount.
Rights of refusal and passenger behaviour
Bibby’s of Ingleton reserve the unconditional right to refuse a booking or terminate a passenger’s holiday in the event of unreasonable conduct which in our opinion is likely to cause distress, damage or annoyance to other customers, employees, property or any third party. This includes passengers who fail to advise us of any disability or special needs as outlined in the ‘Special Needs’ section below. If you are prevented from travelling as a result of such termination, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
Special needs
We recognise that not all our holidays will be suitable for people with disabilities and mobility problems. Some tours involve a great deal of travelling and changes of hotels and it is not possible for our driver(s) to provide a sufficient level of care, particularly in cases of poor mobility. If each passenger who has a disability is accompanied by a companion who is able to provide the necessary assistance, and the coach steps can be negotiated then you are most welcome. We are pleased to carry your folding wheelchair or walking frame in the luggage compartment but you MUST notify us of your intention to bring one. We regret that due to health & safety we are unable to carry battery powered wheelchairs or mobility vehicles on our feeder minibuses and small coaches, we will only carry them on tour vehicles if there is sufficient space in the luggage compartment and a travelling companion is present to lift and handle the mobility vehicle. It is not the drivers responsibility to handle mobility vehicles. Mobility vehicles must be brought to our depot before you book a holiday so we can confirm if the vehicle is suitable to be transported in the luggage compartment of our vehicles. Passengers with these types of vehicles MUST board the coach at our depot in Ingleton and as space is limited only 1 SMALL mobility vehicle will be allowed per tour. Please do not be offended if a mobility vehicle is refused as we will not jeopardise the practicalities and smooth running of the tour.
Drivers cannot act as carers for passengers at departure, during the journey or on arrival at destination. Our drivers will be happy to provide general assistance to passengers but will not be expected to:
1) Provide assistance that extends to bodily lifting and carrying of any passengers on and off the coach.
2) Undertake any action that may put their health, safety, welfare or the legal requirements for a break in duty at risk.
Suitability of holidays
Please note that some tours can be demanding with several hotels being used. Please read the itinerary carefully before deciding on your holiday to make sure the holiday will be suitable for you. If you are unsure about booking, please contact our office and we will do our best to advise you and help you make your decision.
Suitcases
All baggage and personal belongings are carried at owners risk and Bibby’s of Ingleton will not accept any responsibility for any loss or damage except where such loss or damage is caused by proven negligence of the company’s employees.
Due to the health and safety of our employees you must keep to one MEDIUM sized suitcase per person, maximum weight 18 kg (40 lb). We reserve the right to refuse to carry suitcases which exceed the weight limit and ask you to remove any excess weight. On tours where there is overnight hotels it is advisable to take in addition a small overnight bag and your main case can be left in the luggage hold. You can also take a small travel bag or handbag on board the coach.
European food
For our European selection, exploring new cultures is what holidaying abroad is all about and whilst our hoteliers will do their best to provide food for British tastes, they may not always succeed … enjoy the difference.
Alterations
We reserve the right to alter, without notice, routes, seating plans and itineraries on any tour arranged by Bibby’s of Ingleton.
Departure points
We pick up at the following: Lancaster, Milnthorpe, Arnside, Grange over Sands, Kendal, Kirkby Lonsdale, Ingleton, Bentham, Settle, Skipton, Keighley, Bingley, Shipley, Bradford, Harrogate, Pateley Bridge, Summerbridge, Dacre Banks, Darley, Birstwith, Hampsthwaite, Killinghall, Starbeck, Knaresborough and Ilkley. We can also pick up at some villages en route – please enquire. Another option is to leave your vehicle at our Depot at Ingleton Industrial Estate. Please do not change your pick up point without informing us first. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point.
Travel documents
When you have paid the balance we will forward to you all the necessary documents/labels/pick up information. You will receive coach holiday information approximately 28 days before departure and air holiday information approximately 10 days before departure. Certain documents such as flight tickets or theatre tickets will be retained by us and given to you on departure.
Passports
For all continental holidays you will require a British Passport. We cannot accept responsibility if passengers are not in possession of the correct travel documents and no refunds can be given to those unable to complete their journey for this reason. The E111 has been changed to the EHIC European Health Insurance Card, please make sure you are in possession of one when travelling abroad.
Smoking
Smoking is not allowed at any time on the coach. There will be frequent stops to ensure that smokers are not too inconvenienced. Please advise at the time of booking if you require a non smoking bedroom as some hotels still have smoking rooms available.
Hotel Amenities
All the amenities described in this brochure will normally be available for the enjoyment of our customers. However, some amenities (lifts, swimming pools etc) may occasionally break down or require servicing or cleaning and therefore we cannot guarantee that they will always be available.
Hotel Classifications
Any ratings shown are the official ratings of the country concerned, and may differ from normal British standards. Please note in some European countries, especially Austria ‘twin beds’ can be two separate mattresses in a double frame with single duvets.
If you have a complaint
If you have a complaint during your holiday, please inform, in the first instance the supplier of the service and then our driver who will do his utmost to resolve the problem immediately. Failing this you must notify us in writing within fourteen days after you return.
Seat allocation
Requests for particular seats on the coach can be made when booking and these will remain your seats throughout the tour, but allocations are made on a first come first served basis so early booking is advisable. We reserve the right to change your seat and allocate you a different one for operational reasons, but this will happen very rarely. On single bookings we reserve the right to alter your seating to maximise the seating available, this also will happen very rarely. We accept no liability in the event of any such change.
Seat belts
New legislation has been introduced regarding the use of seat belts. It is now your own responsibility to ensure your seat belts are securely fastened at all times whilst travelling.
Single rooms
Single rooms get booked very quickly, and we would suggest that if you are travelling alone you should book early to avoid disappointment. AS EACH HOTEL ONLY OFFERS A LIMITED NUMBER OF SINGLE ROOMS, WE WOULD ASK THAT WHERE IT IS POSSIBLE TO SHARE A TWIN ROOM WITH A FRIEND YOU ARE TRAVELLING WITH, THAT YOU SHOW CONSIDERATION TO THE SINGLE TRAVELLER BY DOING SO. Some hotels make a single supplement charge which we must pass on to you. The payment of a single room supplement does not imply that any room allocated will be anything other than a single room.
Special requests
If you have any special requests, eg; low floor bedroom, non smoking rooms, special diet etc, THEY MUST BE MADE WHEN BOOKING. These requests are usually fulfilled, BUT THEY ARE ONLY REQUESTS AND CANNOT BE GUARANTEED and we cannot accept a booking conditional on such a request being met. Requests made direct to hotels will not be considered.
Care of the customer
We trust that you will enjoy your holiday with us but if there is any reason for you not to be satisfied please inform, in the first instance the supplier of the service and then the tour driver who will do his utmost to resolve the problem immediately. Failing this you must notify us in writing within fourteen days after you return so that we can investigate the matter. We plan our tours to the last detail but cannot be responsible for wars, strikes, mechanical breakdowns, flight/ferry delays, accidents, traffic delays or acts of god. Like all other operators we cannot also accept responsibility for any loss, injury, damage or inconvenience caused by the above. Occasionally we may be forced to alter timings, routes, itineraries or hotels, if this is necessary than an inconvenience will be kept to a minimum.
Health and safety on holiday
During the journey we provide comfort stops as frequently as possible. During these stops you are encouraged to get off the coach and walk around to reduce any discomfort caused by periods of immobility. You should drink plenty to avoid dehydration. In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection.
Brochure details
Every effort has been made to ensure that all details enclosed are correct at the time of going to print. The brochure is merely a guide for you to make your holiday choice and we cannot accept responsibility for changes that may occur.
Book with confidence
In accordance with E.C. Directive 90/314/EC all passengers booking with Bibby’s of Ingleton Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation arising from cancellation or curtailment of your travel arrangements due to insolvency of Bibby’s of Ingleton Ltd. A certificate detailing this cover will be given to each passenger as evidence of cover. Please ensure that you have been given the appropriate certificate (s) at the time of booking. This insurance has been arranged by Towergate Chapman Stevens through igi Insurance company Limited.
Data protection
Records are held on computer to enable us to offer the best possible service to our customers. Information is held only to send you details of forthcoming holidays or inform you of any changes affecting your booking. We do not pass names and addresses on to third parties without your permission. If you no longer wish to receive brochures from us, please telephone 015242 41330 we will amend our database immediately.
Gratuities
Gratuities to our drivers are not included in the cost of the holiday. Any donations should reflect on the service you have been given by our representative. We also recommend that gratuities should be made on an individual basis rather than a group collection. Check with your driver regarding gratuities for hotel staff as each hotel has its own system.
Mobile telephones
For the comfort of all passengers, mobile telephones should not be used while the coach is in motion, except in emergencies.
Holiday insurance
Bibby’s of Ingleton will not accept responsibility or any liability due to the failure of any person to take out adequate insurance cover
Office opening hours
Monday-Friday 9.00 am-5.00 pm Saturday 9.00am-12.30pm
